Don’t Make These 7 Common Mistakes When Choosing A Carpet Care Expert
# 1: Choosing a carpet cleaner based on equipment alone. – No questions, your carpet cleaner needs first-rate equipment. But he also needs something else. He needs technicians who are skilled at operating that equipment.
#2: Choosing a carpet cleaner based on low price. Choosing a vendor based on rock bottom pricing almost always means high pressure sales tactics after they’re in your home.
#3: Choosing a carpet cleaner based on a single phone call. Instead, expect the professional to visit your home and provide a specific written quotation. Then you’ll know exactly what the carpet cleaner recommends — and you won’t be the victim of high pressure tactics when the technician steps into your living room.
#4: Choosing a carpet cleaner who doesn’t offer a money-back guarantee. Not all carpet cleaners offer a guarantee. Or, if they do, the guarantee may be “limited.”
#5: Choosing a carpet cleaner without getting testimonials from his other clients. – Any carpet cleaner can say anything about his past jobs. Make sure you ask for references or read comments from current customers so you can depend on the carpet cleaner and his work.
#6: Choosing a carpet cleaner who isn’t certified by an accredited training program. – If your carpet cleaner isn’t a close friend, you may not know whether he has the knowledge or experience to clean your carpet well.
#7: Choosing a carpet cleaner who only uses a single cleaning method. – Carpet professionals should have a variety of methods available to use, based on your carpet type, installation, and needs.
—What To Do Next—
If you want a quick, cheap carpet cleaning job, many companies in the phone book can help you; the quality of their work will range from excellent to simply squirting hot water on your floor in a hurry.
Or you can rent a shampooer from the grocery store and do the job yourself.
But, if you really want to protect your investment:
#1: Make a commitment to care for your carpet. – The longer they remain dirty, the sooner they’ll wear out. Plus the longer you’ll have to breathe all the pollens, fungus, chemicals and dust mites that hide there.
#2: Know what you want. – Do you want only the surface dirt removed, which you could do with a rented shampooer? Or do you want all the bacteria, fungus, and dust mite allergens removed, and stains treated?
#3: Ask questions. – The way you learn about a company is to ask specific questions and listen carefully to the answers. We hope our enclosed Floor Care Checklist will help.
#4: Get a written quote. – A written quote, provided by a professional who visits your home, gives you the assurance of knowing exactly what your job will cost with no surprises.
Call Pro Clean at 757-497-2942 today for your professional quote!
At Pro Clean, we realize that our customers expect a lot more than just a “good” carpet cleaning. A Pro Clean customer expects the very best.
To ensure that we provide the best carpet cleaning experience you have ever had, we recommend you try our guaranteed cleaning process – The Elite Package.
The Elite Package: Our 8-Step Process
Step 1: Pre-Inspection
Our technician will walk through your home with you to visually inspect the carpet. He will identify potential permanent stains and give you an evaluation of the expected results.
Step 2: Pre-Spray
A preconditioning agent is applied to break down traffic area soil and general spots to provide the most thorough cleaning possible.
Step 3: Pre-Spot
Difficult spots are pre-treated with special solutions to increase the chances of removal. Dye transfers are additional.
Step 4: Soil Extraction and Rinse:
The carpet is then thoroughly rinsed with a powerful extraction cleaning system without over wetting the carpet or leaving a sticky residue.
Step 5: Neutralizer
Every carpet that we cleaned is “ph balanced” so that there is no sticky residue left behind. This also leaves your carpet soft and fresh.
Step 6: Post-Spot
Any spots or stains still remaining will get extra treatment with our many specialty spotting solutions.
*** For longer carpet life and fewer permanent stains, be sure to have professional carpet protector applied to your carpet.
Your carpet is groomed with a professional groomer so that the pile of your carpet is standing tall when we leave. Post grooming helps the carpet pile dry faster and in the right position.
Step 8: Post-Cleaning Inspection
Our technician will walk through your home with you to point out the cleaning results to make sure that you are completely thrilled with the work performed.
Investment: All pricing starts with a two room minimum for $99.95; $27.00 per room and staircases. $20.00 for halls and walk-in closets. Every room over 250 sq ft is considered two rooms. Normally, this is living and dining room combinations, great rooms, and some rooms over the garage.
We offer the same Pro Clean guarantee on all of our services and we are confident you will be pleased with our superior level of quality. If you are not completely satisfied with our performance, we will re-clean at no additional charge. If you are still not satisfied, WE will pay for the company of your choice, to re-clean the carpet for you.
- Some customers may wish to vacuum their own carpets prior to Pro Clean arriving. This is acceptable and without regard to who vacuums the carpeting, it is an important and vital step in achieving the best carpet cleaning experience you have ever had. Pro Clean uses an industrial vacuum cleaner that helps lift the nap and pile of the carpet.
- In cases when you are in a hurry or won’t be at the home while we clean, please leave a note with detailed information on the areas you have special concerns with.