FAQs

FAQs

Pro Clean Cleaning & Restoration

Have a cleaning and restoration related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • How much does it cost to clean my carpets?

    The cost of carpet cleaning is determined by the number of rooms, halls, and stairs in your home. If a room is a combination of the living room and dining room or over 250 square feet, we count that as two rooms. Generally, this is a great room or a room over a double-car garage. Our minimum charge is $125.95. This allows for two areas of cleaning. Each additional room, hall, or staircase affects the pricing, but a good range is to plan on about $35 for a room or staircase and $18 for a hallway. Here at Pro Clean Cleaning & Restoration, we offer special discounts to senior citizens, repeat customers, and those serving in the military. To get started with our professional carpet, air duct, and area rug cleaning services, call our team today.


  • How long does it take to clean my carpets?

    Generally, this is determined by the number, size, and types of areas being cleaned. We should have a good idea of the actual length of time a job will take when we have all of the particulars. Call today to get your free estimate on our carpet and area rug cleaning services.

  • Will you move my furniture?

    If you choose us for your carpet or area rug cleaning services, our team will be glad to carefully move and return your furniture back to its original position. We will move most pieces of furniture at your request. However, we generally do not move items with electronics on them, entertainment centers, fish tanks, pool tables, or bookcases. We do ask that you remove any breakable items from any tables or shelves that you would like us to move.

  • Should I be concerned about steam cleaning my carpets?

    No, you shouldn’t. If you have heard horror stories about steam cleaning, our guess is that somebody in a flannel shirt with a store-rented machine over-wet and over-soaped your carpets. The carpets probably took three days to dry and the spots just came right back. Well, here at Pro Clean Cleaning & Restoration, we use the latest techniques and equipment to ensure that your carpets are nearly dry when we leave. Our truck-mounted cleaning equipment has a powerful vacuum that pulls nearly all of the hot water we use to clean right back out! From our experience, almost every major carpet manufacturer recommends truck-mounted hot water extraction cleaning techniques. To learn more about our process for carpet and area rug cleaning, give our helpful team a call today!

  • How long will my carpets be wet after cleaning?

    Usually, your carpets are damp for anywhere from two to eight hours. We do recommend that you leave the tabs under the furniture for 24 hours.

  • Can I walk on the carpets after they are cleaned?

    It is best if you wait until the carpets are dry and if you can avoid tracking any dirt on the damp carpet, however, you can walk on the carpet with socks or house shoes without causing any harm. Be careful when moving from the damp carpet to linoleum, hardwood, or ceramic tile because it will be slippery.

  • Is it safe to steam clean Berber carpet?

    Yes, when we steam clean Berber carpet we are able to pull more soil than when we dry clean. We use an acid rinse with our cleaning to ensure that the carpets are left virtually chemical free.

  • What will Pro Clean do if a stain reappears after cleaning?

    While most stains are removed and do not reappear after cleaning, there is the occasion when a stain that is deeply embedded into the padding or backing of the carpet can reappear. If this should happen to you, just call us back and we will come back out for free to take care of it.

  • How can I prepare for Pro Clean to come clean my carpets?

    1. You can vacuum the day of or the day before our technicians arrive.
    2. Please remove the breakables from the furniture you would like moved.
    3. Please have any toys or clothes off the floor.
    4. Point out to our technicians any concerns you have.
    5. Sit back and relax while we take care of the cleaning.
  • How do you clean my sofa and my chair when they are different fabrics?

    Our technicians are certified to clean any type of upholstery you may have. At the same time, our trucks are equipped to dry clean, leather clean, steam clean, shampoo, or Haitian clean any piece of upholstery you may have. As the top local carpet, upholstery, and area rug cleaning business, you can rest assured that we only use the latest, top-of-the-line cleaning equipment for your job.

  • Does it matter what type of cleaning you do as to how clean it will be?

    Yes it does. All of our methods will leave your upholstery clean. However, steam cleaning is the most aggressive and usually has the best results.


    Some materials may be damaged by using hot water, so we must dry clean or shampoo to achieve the best possible clean. Rest assured that regardless of how we clean your upholstery, the result will be to the highest level possible.

  • Are you approved by insurance companies?

    Yes. Some insurance companies have a preferred list that Pro Clean Cleaning & Restoration may or may not be on. However, when it comes to insurance work, you can choose any company you would like to provide these services for you. We work with any insurance company to restore your home to its original condition. To get started with our superior water damage restoration and area rug cleaning, call us today!

  • How long does it take to get my house “back to normal”?

    This completely depends on the type of damage and the severity of it. This is addressed at our initial visit.

  • When do I pay my deductible?

    At the completion of our work.

  • Do you provide any service necessary to repair my home?

    Yes, we do. We hold a Class A Virginia Contractor License and have a team of contractors ready to get your house or business back to normal.

  • Is your work guaranteed?

    Absolutely. We provide the same guarantee that your insurance company requires of its preferred contractors. Minimum one year on repairs.


    Pro Clean will pay the company of your choice to re-clean those areas you were not satisfied with up to the entire price you paid Pro Clean for the service.

  • Why should I have my air system cleaned?

    Cleaning your air system ensures that the air you breathe the most is good and clean. Over time, dust and debris build up in your air system lining, which can cause your allergies to become accelerated. Your system will have to work harder, causing possible breakdowns in your system, not to mention unneeded cost hikes in your energy bill. The contaminants in your system have the potential to affect your health. The removal of these contaminants should be considered a major step in improving your indoor air quality. Give our team a call today to get started with our carpet, area rug, and air duct cleaning company.

  • How long does it take to do the air duct cleaning? How much is it? Do I need to be home?

    If you have five to 10 vents, it usually takes about two to three hours. If you have 11 to 16 vents, it should take about four to five hours. More than 15 or 16 can take between five to eight or more hours. 


    The price of your air duct cleaning depends on how many vents are in your home. According to Forbes, on average, homeowners should plan to pay anywhere between $270 and $1,000 for air duct cleaning. 


    Although we like you to be home, it is not necessary for our work to be accomplished. If you need to take care of some other things, that's completely fine. For businesses, we require an on-site inspection prior to quoting. Our air duct cleaning company works hard to provide the helpful, convenient service that you deserve.

  • Why should I choose Pro Clean Cleaning & Restoration?

    There are many reasons why our loyal customers feel Pro Clean Cleaning & Restoration is the best air duct cleaning company to handle their home or business. Yes, we work for Pro Clean Cleaning & Restoration, so we are paid to say that. However, we do feel confident that we employ the best technicians possible. We also back our work with more than just words. Pro Clean Cleaning & Restoration can provide you with a before and after video of your unique project for an additional fee. We are a family-owned company and stand behind our work with a 100% satisfaction guarantee. Our commitment to excellence spans far enough that if you are not satisfied with the service we provide, we will work to ensure a company of your choice re-cleans it for you. Keep in mind that there are some great companies doing great work out there. If you decide you just don’t want to use Pro Clean Cleaning & Restoration, we will be glad to recommend another company that will provide what we feel is a top-quality service. We believe in supporting small, local businesses, so let our 45 years of industry experience work for you!

  • How often should I get my system cleaned?

    Based off of our experience, we recommend calling an air duct cleaning company every three to five years. This does depend on your own conditions and how important it is to you and your health to have the system completely clean. Do you have a question about air duct cleaning? Call or email us today.

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